General



Q: What forms of payment do you accept?
A: We accept most forms of credit card payment, checks, or bank wire transfers.

We do not accept Pay-Pal or Check-By-Phone. We do not have a COD option. Go to our finance page for more details!


Q: Where are you located?
A: We have six locations:

Indiana- 5800 Massachusetts Avenue in Indianapolis, IN, 46218

Delaware - 250 Executive Drive Suite 1 in Newark, DE. 19702

Georgia - 5405 Buford Hwy. Suite 160 in Norcross, GA. 30071

Arizona - 8399 West Van Buren Street, Suite 210 in Tolleson, AZ 83535

New Hampshire - 8 Industrial Drive in Hudson, NH 03051

Florida - 12250 NW 25th Street, Suite 112 in Miami, FL 33182

For directions please visit our Driving Directions page.


Q: If I place an order over the phone or internet from another state,
do I have to pay sales tax when I come to pick up the item?
A: The short answer is yes. We do charge applicable sales tax in Indiana, Georgia, Arizona, and Florida if you come to Indiana, Georgia, Arizona, or Florida to pick up the item – regardless of whether the order was placed over the phone or internet from another state. The short explanation is this: Because we have physical locations in Indiana, Georgia, and Arizona, and Florida, we are required by law to collect the Indiana, Georgia, Arizona or Florida sales tax if an item is picked up at our facility or shipped to an Indiana, Georgia, Arizona or Florida address.

If you are buying the item for resale and you can provide a valid retail merchant certificate (tax id number), we do not collect the tax, but you will be responsible for collecting the tax from your customer. The tax issue can be explained with an analogy: If you were to visit an Indiana, Georgia, Arizona or Florida restaurant, the restaurant would charge you sales tax. You would not be able to call from your respective state, tell the restaurant you would like to pay in advance, and then come to Indiana, Georgia, Arizona, or Florida and eat your meal tax free. Please also note that these laws are not specific to Indiana, Georgia, Arizona, or Florida, but apply to most other states throughout the U.S. Any Indiana, Georgia, Arizona, or Florida company and/or customer that does not follow this policy is acting outside the scope of the applicable Indiana, Georgia, Arizona, or Florida sales tax laws, and both the company AND customer run the risk of being subject to penalty and/or punishment.

We also honor farm exemption certificates. Each State defines what equipment may qualify for farm use sales tax exemption. If you own a farm and your State provides exemption status for equipment purchases, then we will "honor" the exemption if you fill out the proper forms.

If you still have questions, please feel free to contact our office and we will be glad to explain this to you in further detail. There is NO state sales tax in Delaware or New Hampshire.


Q: If I buy a lift or equipment from Greg Smith Equipment Sales, how does the item get delivered to me?
A: Greg Smith Equipment ships all its lifts or large equipment by common carrier or a dedicated long haul truck (on large orders). The products are commonly loaded on a freight truck at our warehouse and then go to one or two transfer stations. You may pick up your merchandise at the closest terminal or have the equipment delivered to a convenient address. The customer is ALWAYS responsible for unloading the delivery semi truck. (van style or flatbed).  It is MUCH EASIER for EVERYONE (customer and truck driver) to have the product delivered to a BUSINESS address rather than to a RESIDENCE.

NOTE: It is important that the customer realize that the freight truck is normally a full length tractor-trailer (48'-53') and cannot easily maneuver in residential areas. The shipping company is contracted (ONLY) to deliver the merchandise. It is the customer's responsibility to unload the truck.


Q: What if my freight is damaged?
A:

Your freight will be securely packaged and in excellent condition when it leaves our facility (you can see pictures of how we package our lifts and equipment on our website). We take digital pictures of many shipments before they leave our docks. If a shipment is damaged when it arrives, you must sign "damaged" on the freight bill and make notes regarding the damage. Digital photos make filing a claim much easier. If you believe you have damages (concealed or evident) then take pictures right away.  Most people have cell phones with cameras. Please read all of the instructional and warning stickers before opening the package (s) and signing the freight bill release forms.

IF YOU THINK THERE MIGHT BE SOME DAMAGE...then note that on the bill of lading.

NOTE: It is important that you, the customer, understand that we are not the shipping company. We will do everything we can to make sure your package is safe and secure, but when your product leaves our dock, it is consigned to you and if do not inspect the shipment and make notes as to damaged products on the bill of lading, then recovery of damages will be next to impossible.