What good is the warranty if the company offering the warranty does not stock the parts or goes out of business? Greg Smith Equipment has been in business for over 32 years and maintains a huge inventory of parts and accessories!
Greg Smith Equipment Sales offers a two year LIMITED structural parts warranty on all Atlas® wheel balancers. Greg Smith Equipment Sales warrants the equipment to the original purchaser against defects in material or workmanship under normal use for a period of two year from the date of purchase. This limited warranty shall be limited to the repair or replacement of materials or parts found defective, at the discretion of Greg Smith Equipment Sales. Motors carry a two year warranty. We stock a complete parts inventory and employ several full time technical advisors that can "walk you through" any issues that may arise with your Atlas® wheel balancer.
Computer wheel balancers are COMPUTERS…hence the name "Computer" wheel balancer. Your warranty may be void if your computer wheel balancer is not protected by a SURGE protector.
Normal wear items carry a 90 day warranty.
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Our LIMITED warranty policy does not include a labor warranty. Our products are sold at such a competitive price that Greg Smith Equipment cannot afford to send technicians into the field to repair the Atlas® wheel balancers. We assume that the buyer of our wheel balancer is mechanically inclined or has employees that are mechanically inclined.
Our wheel balancers are built with “plug and play” parts that make repairs very easy. This is the same philosophy that the Personal Computer Industry has used for many years.
A lot of shops only calibrate their balancers when it is serviced by an Authorized COATS, HUNTER, RANGER, etc. service guy because it is complex or they have no access to the service/user manuals. Our wheel balancers include a self calibration feature. It is a great value to a customer to be able to recalibrate our balancers themselves AND be able to do it in about 3 minutes.
We offer a toll free number (800-262-1950) for service and parts information. This toll free number is directed to our Indianapolis, IN. location. The service and parts department is open from 8 am to 5 pm EST from Monday to Friday. The department is SOMETIMES open on Saturdays, subject to the availability of our service technicians.
There are certain parts that are considered “wear items” and are NOT included in the two year warranty. Parts that have been subjected to abuse will NOT be considered for warranty.
REPEAT: IF YOU ABUSE YOUR WHEEL BALANCER (LIKE PLUG A 110 VOLT CORD INTO A 220 VOLT OUTLET, USE YOUR WEIGHT HAMMER INSTEAD OF YOUR FINGERS TO ENTER PARAMETERS INTO THE KEYPAD, OR DRIVE YOUR CAR INTO THE SIDE OF THE BALANCER AND BEND THE SHAFT) THEN THE WARRANTY ON YOUR BALANCER IS VOID.
If you think that a wheel balancer should perform flawlessly for many years WITHOUT a normal amount of maintenance; then do not buy our wheel balancer. You are living in a fantasy world.
NOTE: ALL WARRANTY CLAIMS MUST BE PRE-APPROVED BY THE MANUFACTURER TO BE VALID.
All warranty repairs/replacements must be approved in writing by Greg Smith Equipment Sales, Inc. Greg Smith Equipment Sales is not responsible for the cost of "outside parts or labor" unless specifically approved in writing. We want your piece of equipment to be as perfect as possible and we will honor our warranty pledge to you. However, the customer MUST notify Greg Smith Equipment Sales and receive written permission for "outside" warranty parts/labor (not performed/supplied by Greg Smith Equipment Sales) supplied/to be performed if customer expects to be reimbursed.
Our LIMITED warranty policy (two year parts) requires the alleged defective part to be returned to Greg Smith Equipment Sales (freight ppd.-customer pays the freight) BEFORE the replacement part can be sent out. If the defective part is an integral part of the machine, and the loss of this part will not allow the machine to work properly, Greg Smith Equipment Sales can waive the “normal” return policy in certain situations so there is minimal down time for the operator. If necessary Greg Smith Equipment Sales can charge the customer’s credit card for the replacement part when the part is shipped and then credit the amount of the part when the defective part is returned.
To expedite a part replacement or exchange, the use of a digital photo is the best answer. If the customer will furnish Greg Smith Equipment Sales with digital photos that identify a broken part or some other issue; then our service techs may waive the need for an old part to be returned. The replacement part can be shipped the same day. A digital photo leaves nothing to the imagination. Our service technicians can only help if they are provided with the most accurate information. We encourage the use of digital photos to help speed the process.
Greg Smith Equipment has been in business for over 32 years, and has a service department with an excellent reputation. The old adage that compares the attitude of the customer to the type of service received rings true for Greg Smith Equipment Sales. We sell quality products with very few warranty issues. When there is a warranty issue (or an out of warranty issue) we want to get the customer back in business as quickly as possible. A good attitude from the Greg Smith service technician coupled with a positive attitude from the customer will produce a satisfactory outcome for both parties.
Returned goods must be authorized to be returned (in writing) by Greg Smith Equipment Sales and must be prepaid to a designated location. All returns are subject to a 15% handling/restocking charge. Returned goods must be in like-new condition complete with warranty and original shipping papers.
THIS WARRANTY IS EXCLUSIVE AND IS LIEU OF ALL OTHER WARRANTIES EXPRESSED OR IMPLIED INCLUDING ANY IMPLIED WARRANTY OR MERCHANTABILITY OR ANY IMPLIED WARRANTY OF FITNESS FROM A PARTICULAR PURPOSE, AND ALL SUCH IMPLIED WARRANTIES ARE EXPRESSLY EXCLUDED.
THE REMEDIES DESCRIBED ARE EXCLUSIVE AND IN NO EVENT SHALL THE MANUFACTURER, NOR ANY SALES AGENT OR OTHER COMPANY AFFILIATED WITH IT OR THEM, BE LIABLE FOR SPECIAL CONSEQUENTIAL OR INCIDENTAL DAMAGES FOR THE BREACH OF OR DELAY IN PERFORMANCE OF THIS WARRANTY. THIS INCLUDES, BUT IS NOT LIMITED TO, LOSS OF PROFIT, RENTAL OR SUBSTITUTE EQUIPMENT OR OTHER COMMERCIAL LOSS.
If you have any questions about our products or warranties, please ask your sales representative.
The warranty shall be governed under the laws of Indiana, and shall be subject to the exclusive jurisdiction of the Court in the State of Indiana in the county of Marion.
PRICES: Prices and specifications are subject to change without notice. All orders will be invoiced at prices prevailing at time of shipment. Prices do not include any local, state or federal taxes.
RETURNS: Products may not be returned without prior written approval from the Manufacturer.
DUE TO THE COMPETITIVENESS OF THE SELLING PRICE OF THESE LIFTS, THIS WARRANTY POLICY WILL BE STRICTLY ADMINISTERED AND ADHERED TO.