Shipping Frequently Asked Questions (F.A.Q.)

Greg Smith Equipment ships most its lifts or large equipment by common carrier (semi-trucks), while smaller equipment is shipped via Fed-Ex or UPS. Some specialty lifts are too heavy or packaged in such a way that they need to be shipped on a "dedicated truck". Greg Smith Equipment has access to many private carriers and can provide shipping costs for their services.

The customer is always responsible for unloading the equipment. However, here are two options that may be used if you are unable to accommodate a BIG semi truck or cannot offload the equipment.

Most lifts and other large equipment are commonly loaded on a freight truck at our warehouse and then are moved to one or two transfer station terminals. Some of our freight carriers may have a terminal close to you or your business. You may choose to pick up your merchandise at the closest terminal if that terminal has the proper equipment for loading into a truck or trailer. You should call the terminal to make sure that they can accommodate your needs.

You may also have the product delivered to a convenient address that has the equipment or unloading facilities to unload your product from the SEMI truck.

NOTE: It is important that the customer realize that the freight truck is a full length tractor-trailer (48'-53') and cannot easily get into residential areas. The shipping company is contracted to bring the merchandise to the customer BUT the shipping company is NOT responsible to unload the equipment.

If the truck driver is uncomfortable about driving into an off loading area that he believes may be "too tight" or "too difficult to get out"...then other unloading arrangements must be made.

The freight companies that we employ have hundreds of terminals located throughout the USA. If the customer has no way to unload the product at their home or business, the product may be shipped to a freight terminal for customer pick up. The customer and the Greg Smith Equipment salesperson will work together to find the closest freight terminal for the customer. Certain freight carriers are more experienced at transporting our longer lifts, and we will recommend those carriers best equipped to handle your product.

When the product arrives at the freight terminal, the freight dispatcher will call the customer to arrange pick up at the terminal. The freight terminals expect the product to be picked up within 48 hours of the notification call. All freight terminals have different operating hours and loading procedures. The customer may call the terminal in advance to ask about operating hours and loading procedures. In most instances, the freight terminal will load the product onto the customer's trailer or pickup truck. Open trailers are much easier to load (and unload) than an enclosed trailer. The freight terminal will require some type of positive identification before you can pick up your product.

What You Need To Know About Freight Shipping.

No (and yes). Greg Smith Equipment Sales must complete the freight bill of lading with a permanent delivery address that includes a street address. There is no street address such as: West end of the parking lot of Sam's Club. However, if you request a 24 hour call ahead, then you may be able to make changes to the printed delivery address with the dispatcher or truck driver so that delivery is easy.

The trucking company can call ahead (24 hour call-the day before delivery) to schedule the delivery of your product. This "call ahead" feature is normally offered free of charge by many freight lines (but not all). When the product arrives at the freight company's nearest terminal (to your destination), the freight dispatcher will call to set up a delivery date and time at your location. It is important that the freight company has your cell phone or work phone number so that they can make immediate contact with you and not delay the delivery. Home phone numbers with answering machines may lead to days of frustration "playing telephone tag" with the freight company. If your product is being delivered to a "legitimate" business that is open during normal business hours and has the facilities for unloading your product, then the "call ahead" feature is not necessary. The customer needs to understand that this "call ahead" feature will add one to three days of delivery time to the normal delivery time. (Assuming that the freight company is able to contact the customer very soon after the product arrives at their freight terminal) The "call ahead" feature is needed if the product is being shipped to a residence (even if your business is located at your home or farm) or to a legitimate business address that keeps unusual business hours.Many customers ask that the trucker call when he is 30 minutes away. Greg Smith Equipment cannot guarantee the trucker has a cell phone...or will call you. It is the customer's responsibility to work out the delivery arrangements with the freight dispatcher when customer is speaking with the freight company. If the customer has special needs or delivery instructions, that is the time to discuss and make those arrangements. Greg Smith Equipment does not own the delivery trucks or employ drivers for delivery.

Greg Smith Equipment uses the FOB Origin, Freight Prepaid & Add method. In this method Greg Smith Equipment pays the commercial carrier for the freight with money collected from our customer. Our customers pay a very low shipping rate, because Greg Smith Equipment passes along their extraordinary low shipping cost to the customer. The product(s) becomes property of the customer as soon as it leaves our warehouse, so the customer is resposible for filing any claims if needed.

Read our Shipping Terms Made Easy.

Greg Smith Equipment has the best shipping rates in the Industry and passes these savings along to our customers. We do have a few customers that want to arrange their own shipping via common carrier. We can accommodate these requests; however there are some issues that need to be discussed before a customer's common carrier will be loaded. We can load a commercial carrier truck from 8:30 to 4:00 EST. The truck must have enough bed area available for the product purchased. Greg Smith Equipment will NOT rearrange packages inside a van or on a flatbed to make room for our product. This is a liability issue.

The customer's Common Carrier must furnish Greg Smith Equipment Sales with a "BILL OF LADING" Many of our products need to be skid mounted or braced to prevent shipping damage. These extra packaging costs will be passed along to the customer. Skid costs are between $20 and $30. Metal bracing is normally $20-$30. These skids and braces must be used if the product is being loaded inside a semi-trailer. (To prevent damage to the product) The skids and braces DO NOT need to be used if the products are picked up in a pick-up truck, trailer, or similar mode of transportation. There are no extra packaging fees if our products are loaded on any of the above mentioned vehicles. If the products (loaded in a semi-trailer) are NOT braced or skidded; YOU WILL NOT BE HAPPY WITH THE CONDITION OF THE PRODUCTS WHEN THEY ARRIVE. Skid and brace fees are always added to our quoted shipping costs. (When Greg Smith Equipment arranges the shipping).

Many customers do not have access to loading docks and forklifts. Many of our freight carriers have power tailgates on their delivery trucks. There may be an extra charge for the power tailgate, depending on the carrier. The power tailgate is normally rated between 1000 LB. to 1500 LB.capacity. This is not enough capacity to unload most of our lifts. However, when used properly (and safely), the power tailgate (in conjunction with some common sense) allows the customer to off load many of our products without the use of a forklift. Remember, it is always the customer's responsibility to unload the truck. If the power tailgate brings the product to the ground, it is the customer's responsibility to get the product off the power tailgate. Be prepared BEFORE the truck arrives! See photos of our products being unloaded with and without the aid of a forklift.

Your freight will be securely packaged when it leaves our facility (see pictures of how we package our lifts and equipment). We can also send you a picture of YOUR SHIPMENT on our shipping dock if you request. If a shipment is damaged when it arrives, you must sign "damaged" or "possible concealed damage" on the freight bill and make notes regarding the damage. Take a LONG look at you product BEFORE the truck leaves your address. Digital photos make filing a claim much easier. Please read all of the instructional and warning stickers before opening the package.

NOTE: It is important that you, the customer, understand that we are not the shipping company. We will do everything we can to make sure your package is safe and secure, but when it leaves our dock it is consigned to you and it is your responsibility to make sure that the package is "good to go".