What good is the warranty if the company offering the warranty does not stock the parts or goes out of business? Greg Smith Equipment has been in business for over 32 years and maintains a huge inventory of parts and accessories!
Greg Smith Equipment Sales offers a one (1) year LIMITED warranty on all Atlas® tire changers. Greg Smith Equipment Sales warrants the equipment to the original purchaser against defects in material or workmanship under normal use for a period of one year from the date of purchase. This limited warranty shall be limited to the repair or replacement of materials or parts found defective, at the discretion of Greg Smith Equipment Sales. This limited one (1) year warranty DOES NOT apply to normal wear items. (Turntable jaws...belts...gauges...plastic jaw protectors)
It is the customer's responsibility to make sure that all air operated components are properly maintained. These components are designed to be "powered" by well lubricated and "moisture-free" compressed air. "Dirty air" with no lubrication will cause problems with any air powered piece of equipment. If we examine a part and feel that it is a manufacturer’s defect; that part will be covered under warranty. If a suspected "defective part" has not been properly lubricated (and fails as a result of no lubrication), then that part will not be covered under warranty. However, we will sell you the "out of warranty" part at a substantial discount if you promise to maintain your equipment properly in the future. We have almost no warranty issues with our tire changers that are the result of a manufacturer's defect. 95% of all warranty claims are a result of the customer not providing proper care for the machine.
We believe that your Atlas® tire changer will provide years of trouble free service, but you must provide periodic maintenance to ensure the longevity of your machine. We stock a complete parts inventory and employ several full time technical advisors that can "walk you through" most issues that may arise with your Atlas® tire changer.
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Our limited warranty policy (one year structural only) does not include a labor warranty. Our products are sold at such a competitive price that Greg Smith Equipment cannot afford to send technicians into the field to repair the Atlas® tire changers. We assume that the buyer of our tire changer is mechanically inclined or has employees that are mechanically inclined.
Our tire changers are built with “plug and play” parts that make repairs very easy. This is the same philosophy that the Personal Computer Industry has used for many years. Most parts can be changed in a manner of minutes.
We offer a toll free number (800-262-1950) for service and parts information. This toll free number is directed to our Indianapolis, IN. location. The service and parts department is open from 8 am to 5 pm EST from Monday to Friday. The department is SOMETIMES open on Saturdays, subject to the availability of our service technicians. There are certain parts that are considered “wear items” and are NOT included in the one year limited warranty. These parts include plastic jaw protectors, plastic mount/demount head inserts, airline fittings, hoses, and clamping jaws. Parts that have been subjected to abuse or misuse will NOT be considered for warranty.
REPEAT: IF YOU ABUSE A PRODUCT (LIKE NOT USING THE PROPER LUBRICATION, PLUGGING THE 110 VOLT ELECTRICAL CORD INTO A 220 VOLT OUTLET, OR EXPECTING THE BEAD BREAKER TO CRUSH OLD RIMS), THEN YOUR WARRANTY IS VOID.
Our Atlas® wheel service equipment products are built for many years of service, but just like your automobile, they need proper scheduled maintenance. If you believe that a tire changer or wheel balancer should perform flawlessly for an infinite period of time with NO preventative maintenance, then please do not buy our products. You are living in a fantasy world. If you do not keep your tire changer lubricated, your warranty will be VOID. Let us explain this so there will be NO CONFUSION as to what is meant by Proper Lubrication.
You all know the story about the blonde who runs her car engine dry of oil, throws a rod, and refills her car engine with new oil. She thinks that the service manager of the car dealership is also blonde. New oil in a blown engine will easily be detected because there will be no metal shavings present. (The above story is not meant to insult BLONDES. My wife is one, so I know how testy they can be.)
Tire changers and car engines have a lot in common. We can easily determine if your machine has had proper lubrication, or if lubrication was added “after the fact”. If you do not keep all parts lubricated, then those parts will not move freely. “Frozen” parts put stress on other parts that were not designed to move in the first place. Something must give; because of the air pressure or electric motor torque.
Bolts that have “worked loose” need to be tightened. This is also a part of preventative maintenance. If bolts are allowed to remain loose, they can alter the angle of moving parts and parts breakage may also occur. Our technicians have not “seen or heard it all”, but they are very familiar with what can happen to equipment if not properly maintained.
We will honor warranties that result from manufacturing defects. Warranties do not apply to items that have been abused or misused. Many times, the lack of proper lubrication or a loose nut/bolt combination are the reason for tire changer parts to break or malfunction. It is the customer’s responsibility to perform maintenance required by the manufacturer.
Electric motors for Atlas® tire changers carry a 6 month warranty. A low amp service will shorten the life of any electric motor. All 110 volt tire changers should be “plugged into” at least a 20 amp service. All 220 volt tire changers should be “plugged into” at least a 30 amp Single Phase service. Do not use extension cords with either a tire changer or wheel balancer.
NOTE: ALL WARRANTY CLAIMS MUST BE PRE-APPROVED BY THE MANUFACTURER TO BE VALID.
All warranty repairs/replacements must be approved in writing by Greg Smith Equipment Sales, Inc. Greg Smith Equipment Sales is not responsible for the cost of "outside parts or labor" unless specifically approved in writing. We want your piece of equipment to be as perfect as possible and we will honor our warranty pledge to you. However, the customer MUST notify Greg Smith Equipment Sales and receive written permission for "outside" warranty parts/labor (not performed/supplied by Greg Smith Equipment Sales) supplied/to be performed if customer expects to be reimbursed.
Our limited warranty policy (one year parts) requires the alleged defective part to be returned to Greg Smith Equipment Sales (freight ppd.) BEFORE the replacement part can be sent. This means the customer is responsible to pay the freight back to Greg Smith Equipment Sales. Greg Smith Equipment Sales may waive the necessity for the “broken” part to be returned, if the customer sends (via Email) digital photos. If the “broken” part is an integral part of the machine, and the loss of this part will not allow the machine to work properly during the evaluation period, Greg Smith Equipment Sales can waive the “normal” return policy in certain situations so there is minimal down time for the operator. If there is a question as to the whether the part is covered by our limited warranty, Greg Smith Equipment Sales can charge the customer’s credit card for the replacement part (when the part is shipped) and then credit the amount of the part (not the freight) if the returned “broken” part is covered under warranty.
Greg Smith Equipment has been in business for over 32 years, and has a service department with an excellent reputation. The old adage that compares the attitude of the customer to the type of service received rings true for Greg Smith Equipment Sales.
We sell quality products with very few warranty issues. When there is a warranty issue, (or an out of warranty issue) we want to get the customer back in business as quickly as possible. A good attitude from the Greg Smith service technician coupled with a positive attitude from the customer will produce a satisfactory outcome for both parties.
Please have your owner’s manual with you when you call. If you have lost your manual, the best way to describe a part is with a digital photo. A digital photo leaves NO ROOM to the imagination. If our service technicians have your digital photos in front of them, then the process of replacing parts is much easier. Please help us to help you. Good information with pictures helps to speed the process.
Returned goods must be authorized to be returned (in writing) by Greg Smith Equipment Sales and must be prepaid to a designated location. All returns are subject to a 15% handling/restocking charge. Returned goods must be in like-new condition complete with warranty and original shipping papers.
THIS WARRANTY IS EXCLUSIVE AND IS LIEU OF ALL OTHER WARRANTIES EXPRESSED OR IMPLIED INCLUDING ANY IMPLIED WARRANTY OR MERCHANTABILITY OR ANY IMPLIED WARRANTY OF FITNESS FROM A PARTICULAR PURPOSE, AND ALL SUCH IMPLIED WARRANTIES ARE EXPRESSLY EXCLUDED.
THE REMEDIES DESCRIBED ARE EXCLUSIVE AND IN NO EVENT SHALL THE MANUFACTURER, NOR ANY SALES AGENT OR OTHER COMPANY AFFILIATED WITH IT OR THEM, BE LIABLE FOR SPECIAL CONSEQUENTIAL OR INCIDENTAL DAMAGES FOR THE BREACH OF OR DELAY IN PERFORMANCE OF THIS WARRANTY. THIS INCLUDES, BUT IS NOT LIMITED TO, LOSS OF PROFIT, RENTAL OR SUBSTITUTE EQUIPMENT OR OTHER COMMERCIAL LOSS.
If you have any questions about our products or warranties, please ask your sales representative.
The warranty shall be governed under the laws of Indiana, and shall be subject to the exclusive jurisdiction of the Court in the State of Indiana in the county of Marion.
PRICES: Prices and specifications are subject to change without notice. All orders will be invoiced at prices prevailing at time of shipment. Prices do not include any local, state or federal taxes.
RETURNS: Products may not be returned without prior written approval from the Manufacturer.
DUE TO THE COMPETITIVENESS OF THE SELLING PRICE OF THESE LIFTS, THIS WARRANTY POLICY WILL BE STRICTLY ADMINISTERED AND ADHERED TO.